Privacy Policy
Last updated: January 12, 2026
Introduction
Tranquil Star Voyages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at tranquilstarvoyages.com.
Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
- Account information: email address, name, and password when you create an account
- Travel preferences: destinations, dates, budget, pace preferences, and travel style
- Saved itineraries: your generated and customized travel plans
- Communication data: messages you send to our support team
- Payment information: processed securely through our payment providers (we do not store card details)
Automatically Collected Information
- Device information: browser type, operating system, device type
- Usage data: pages visited, features used, time spent on site
- IP address and approximate location (country/city level only)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Generate personalized travel itineraries based on your preferences
- Calculate your Tranquility Score™ and provide tailored recommendations
- Save and sync your itineraries across devices
- Process payments for premium features
- Improve our AI algorithms and service quality
- Send important service updates (you can opt out of marketing)
- Respond to your support requests
- Detect and prevent fraud or abuse
Information Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- Service providers: Third parties who help us operate our services (hosting, analytics, payment processing)
- Concierge partners: When you use our Concierge tier, we share relevant trip details with our booking partners
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Restrict or object to certain processing activities
To exercise these rights, please contact us at privacy@tranquilstarvoyages.com.
Cookies
We use essential cookies to make our site work and optional cookies to improve your experience. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
Email: privacy@tranquilstarvoyages.com
Address: Tranquil Star Voyages, 123 Calm Street, San Francisco, CA 94102